Estou com problema para fazer um login de uma conta. Coloco senha e email corretamente, mas aparece credenciais de login inválidas. Preciso de ajuda!!!!
Solved
Login error: invalid login credentials
Best answer by Jey Bueno Box
👋 Hi
This error typically occurs when the email or password entered is incorrect. Please note that passwords are case-sensitive. If you're having trouble logging in, we recommend resetting your password. You can do so by visiting: https://app.box.com/reset.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, verify whether your Box account is associated with that specific email address or another email address.
- Check the spam folder in your email client for this email.
For further assistance with login, please submit a support ticket.
Looking forward to having this sorted out. 😊
👋 Hi
This error typically occurs when the email or password entered is incorrect. Please note that passwords are case-sensitive. If you're having trouble logging in, we recommend resetting your password. You can do so by visiting: https://app.box.com/reset.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, verify whether your Box account is associated with that specific email address or another email address.
- Check the spam folder in your email client for this email.
For further assistance with login, please submit a support ticket.
Looking forward to having this sorted out. 😊
I ask help.
Help anser like this.
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Boxサポートへのチケット送信は以下の手順で行えます：
Boxサポートサイト にアクセス
最初のドロップダウンで 「Product Issue（製品の問題）」 を選択
次に 「Box Shuttle」 を選択してチケットを送信（英語での対応となります）
But I can not find[Product Issue].
And I can not find[Box Shuttle].
最初の質問は，下記です．
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ログイン資格情報が無効です と表示されてログインできません．どうしたらいいですか？
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My first question is below:
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I can't log in because it says "Invalid login credentials." What should I do?
I'm currently logged in with a new account for this question.
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👋 Hi
The "Invalid login credentials" error typically occurs when the email or password entered is incorrect. Please note that passwords are case-sensitive. If you're having trouble logging in, we recommend resetting your password here: https://app.box.com/reset.
If you require further assistance, please submit a ticket to our Product Support. If you are unable to sign in to support, click here to fill out the ticket form.
Thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.