I just created an enterprise account, but I can’t make a payment or access pro features. This prevents me from doing my work or joining my team. I haven't received any response to my support tickets. Although a charge was made to my bank account, I haven't received any email confirmation regarding my account or its status. Please, I need urgent assistance and someone to speak with.
👋 Hi
The email you used to reach out is already associated with a Developer account, not our regular Enterprise plan. This Developer account also has a number of users, whom I believe are members of your team.
For reference, an email can only be linked to one Box account, and you cannot set up or upgrade a new account using the same email.
If you need to make changes to the current account (e.g., switching from Developer to Enterprise), I recommend continuing to coordinate with our Billing Team on the ticket you submitted. It would also be best to have your primary admin looped in to authorize our support team to proceed with account changes.
While I understand there’s a delay in follow‑up due to high volume and that we handle cases on a first‑in, first‑out basis, rest assured that our specialists will reach out to assist you further. Regarding charges, we don’t bill an account unless the upgrade or subscription purchase is successful. If you’re seeing a dollar charge when adding a payment method, it’s most probably a test/pre‑authorization charge processed by some credit issuers, which will be automatically credited back.
For any other concerns, please feel free to reach out to us. 😊
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