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  1.  私は管理者です。 I’ｍ admin.
  2. 退職者のアカウントを管理者画面で削除し、私に転送する指示をしました。I deleted the account of employees who had left the company via the administrator screen and instructed to transfer the files to me.
  3. ところが、一部のファイルがBOXで見当たりません。However, I can't find some file in the box.
  4. 復元方法を教えてください。Please tell me how to restore it.

Hi ​@Takayuki Suzuki 👋 Welcome to the Box Community!

 

When deleting managed users and transferring their content, files owned by the users become inaccessible while they are being transferred. This process can take some time, depending on the amount of content the users own, and some content may not immediately appear in the new location.


If, after a 24-48 hour window, the content still hasn't appeared, please submit a support ticket to our Product Support team for further assistance. Kindly provide the names of the missing files/folders as well as the email addresses of the deleted users.

 

I hope this gets resolved soon! 😊

I really appreciate your kindness. As you explained, the folders recovered!Perhaps there were a lot of files and it took so long to recover them.

Again, Thank you very much!😆

 

That’s awesome! 🙌 I’m glad to hear that the folders are now restored.


It’s my pleasure to help. Please feel free to reach out if you have any other concerns or inquiries. 😊

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