I am the account admin and have logged in as the user, searched folders / files as well as their trash. Per the end user the folders disappeared in the last week (or at least that is when it was first observed).
Question
End User Folders Disappeared - NOT in Trash
A few things to check (maybe you already did but worth a shot)
- check to make sure this person was actually the “owner” of the folder(s) and it wasn’t just shared to them. In the latter case, they wouldn’t see them in the trash, only the original owner would.
- check to see if the folder(s) might have been accidentally moved into another location. They can search for the folder name to see if became nested somewhere else
- You can look at user activity in the admin reports (if you have access) to determine what occurred.
Be excellent to one another...
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