I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here?
Solved
Charging for Users When Seats are Available
Best answer by Jey Bueno Box
Hi everyone! We’d like to provide an update regarding the issue where some customers are being prompted to purchase additional seats even though seats are still available.
Please rest assured that no additional charges are being applied to your account. You can continue adding users as you normally would, as long as seats are available.
While this issue cannot be resolved immediately, our team is actively working on a fix to prevent any confusion when adding users online.
We truly appreciate your patience and understanding, and encourage you to reach out if you have any further concerns. 😊
👋 Hi
Please refer to the pinned answer at the top of this thread. To reassure you, as long as the users you add do not exceed your available licenses, no additional charges will be applied.
I can also confirm that your managed users were successfully added. Your account now fully utilizes all purchased seats.
If you have any other questions or need further assistance, feel free to let us know.
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