Cancel and Refund

👋 Hi ​@Sumit.lal & ​@Aqui, welcome to the Box Community! I’ve moved your posts to this relevant topic.

To review and assist with your cancellation and refund request, please email our Cancellations team at cancel@box.com using your admin email for verification. All requests are processed via support tickets and documented accordingly.

Thank you for your cooperation in helping us address this concern. 😊

I received a file of drawings from a colleague of mine and to open them i was asked to enter my [removed by moderator] for a 14 day free trial. Upon entering my details i was still unable to access my desired drawings due to an error in the app, hence leading to me believing the free trial did not work and did not start. I have not used the box app or entered it once since the incident and i have now been charged £500 for a subscription i did not know i had signed up for due to your app being faulty. I have spoken to my bank and the transaction is still pending meaning with your authorisation the transaction can be cancelled. Please help me and provide this authorisation. This is said message from my bank : I am sorry to hear about the inconvenience [removed by moderator] ,
I can confirm that the transaction in question is currently pending (a pending transaction is a payment that has been authorised but is still waiting for the merchant's confirmation or reversal) and the merchant has until 21 Oct 2025 by 02:06 PM to either cancel or collect the funds.
Hence, if you wish to expire the pending transaction prior to its clearing date; you’ll need the merchant’s authorisation, which can be: A void receipt Or A written authorisation, such as:“[Merchant Name] confirms we won’t claim the funds for the transaction made with [removed by moderator] on [dd/mm/yy] at [time], with [authorisation code], for [amount] and authorises Tide to reverse it.”
Please let me know if you have any questions.

Hi ​@Nicolaescu, welcome to the Box Community! I've moved your post to this relevant topic.

We understand that the account may not have been actively used and that you wish to cancel. To proceed, kindly email our Cancellations Team at cancel@box.com. Your request will be reviewed by a specialist and handled in accordance with Box’s Terms of Service.

If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! 😊

Hello,

I would like to cancel my subscription and request a refund, please connect me with a account/cancellation specialist, thank you

Flo

👋 Hi ​@Flo, welcome to the Box Community! I’ve moved your post to this related topic.

I see you’ve already submitted a ticket to our support team. Your request will be evaluated and processed in accordance with Box Terms. In the meantime, please wait for our Cancellation team’s response via email to address your concerns.

Thank you, and have a great day! 😊

thank you ​@Jey Bueno Box  💖

Hello,

I am contacting you regarding a recent charge of €1,134 on my account following what I understood to be a 14-day free trial. I have tried to cancel my subscription yesterday with no luck. 

I did not agree to an immediate annual charge of this amount, nor did I receive any clear or explicit notification that my trial was ending and that such a charge would be applied.

During the trial period, I received emails presenting product features, but no billing reminder, and no message clearly stating that my card would be charged €1,134 in one payment.

I contacted support immediately after noticing the charge to request cancellation and a full refund.

Given the lack of a clear trial-ending notice and the immediate request for cancellation, I kindly ask you to review my case and issue a full refund as a goodwill gesture.

Thank you for your time and assistance.

Kind regards,

👋 Hi ​@kobetonio, welcome to the Box Community! I’ve moved your post to this relevant topic.

We offer a 14-day free trial for both business and enterprise accounts. As outlined in our terms of service (please see below), an account needs to be canceled before the end of the 14-day trial to avoid any charges.

Per our terms of agreement:

"You can sign-up for a trial for some of the Services and your trial period starts on the day you create the trial account and lasts for 14 days. If you are on a trial, you may cancel at any time until the last day of your trial. If you do not wish to incur charges, you must cancel the account by the end of the 14th day."

If you do not cancel your account and we have told you the account will converted to a paid subscription at the end of the trial period, then you authorize us to charge your credit card for that specific Service. You may, however, cancel your subscription before the next billing cycle in accordance with these Terms, but no credits or refunds will be available.

I see that you’ve already submitted a ticket to our Cancellations Team, and your case has been addressed. Feel free to reply to the same ticket if you have any further questions.