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We've implemented custom Terms of Service (ToS) acceptance in our tenant. I’ve accepted the ToS under both my admin account and our service-level account, which owns the target Box directory.

In the Box Admin Console > Content > Shuttle, I'm configuring a migration job to move data from an external SharePoint directory into a Box folder (owned by the service account). The SharePoint connector was added successfully, and I can browse its contents. However, when I try to map the SharePoint source to the Box target folder, I get a toast error:

User must accept custom terms of service before action can be taken.

I've opened a support ticket, but the delay is blocking a time-sensitive backup task.

Has anyone seen this before or found a workaround?

👋 Hi ​@onurolmez, welcome to the Box Community! I completely understand your concern regarding the Box Shuttle data mapping.

 

It shows you are already working with one of our Shuttle Support team members. While I recognize the urgency, this team is currently the best resource to assist in resolving the matter. Since you have an open case with them, I recommend continuing to coordinate with our support team and following up on the ticket if necessary.

 

I look forward to seeing this resolved shortly. Thank you for your continued patience. 😊

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