We've implemented custom Terms of Service (ToS) acceptance in our tenant. I’ve accepted the ToS under both my admin account and our service-level account, which owns the target Box directory.
In the Box Admin Console > Content > Shuttle, I'm configuring a migration job to move data from an external SharePoint directory into a Box folder (owned by the service account). The SharePoint connector was added successfully, and I can browse its contents. However, when I try to map the SharePoint source to the Box target folder, I get a toast error:
User must accept custom terms of service before action can be taken.
I've opened a support ticket, but the delay is blocking a time-sensitive backup task.
Has anyone seen this before or found a workaround?
