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We’re having an intermittent issue with the integration between user’s Box accounts an NetSuite.

 

“There was an issue with the Box SuiteApp. Please refresh and try again. If the problem persists...”

 

None of us are sure why it’s happening because it happens so randomly. 

We’re just starting our NS implementation and have Box integrated.  Following to learn more.

If you would like to share config/setups, let me know.  maybe we can connect on a call.

-Austin


Hi @FreedomMunitions 👋 Welcome to Box Community! Sorry to learn you encountered an intermittent issue with Box for NetSuite integration.

This would require troubleshooting with the help of our Product Support. They need to determine the root cause of the issue and require to gather some account information (e.g Box user ID, NS ID, affected users’ email, etc.).


For further assistance, please submit a support ticket here.

Thanks and have a good one! ✨


Hello @Austin.Schroeger 👋 Welcome to Box Community! As you’re just getting started with NetSuite implementation, I highly recommend to visit this resource: Box for Oracle NetSuite😊

 

This is your go-to resource before starting with NetSuite, then to installing, customizing, as well as troubleshooting.

 

@FreedomMunitions You may also refer on this guide for future reference related to NetSuite 🤗​​​​​


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