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Question

My drive is almost empty but the space is full

  • May 23, 2025
  • 2 replies
  • 11 views
C
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Hi, 

I've deleted many files from my box but the storage is still "full". 

Is there a way to have a recount of the space?

Thanks

Emanuele

    2 replies

    C
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    Hi Emanuele, 

    Welcome to Box Community and glad to help! 

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

    C
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    Hi can you run the script again. The storage is full again

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