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Question

I also need the script run to fix the storage size issue

  • May 22, 2025
  • 2 replies
  • 15 views

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I can't find the form to submit a request to support.

2 replies

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Hi,

Welcome to the Box Community! 

I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

You can also check this article from our Box Support page about "Storage Usage".
 
Best,

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Thank you! I did check the article and followed the link to submit a support ticket, but all I could do was post here.