Question

I also need the script run to fix the storage size issue

I can't find the form to submit a request to support.

Hi,

Welcome to the Box Community!

I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

You can also check this article from our Box Support page about "Storage Usage".

Best,

Thank you! I did check the article and followed the link to submit a support ticket, but all I could do was post here.

Sign up