I have a .pdf file from a shared link and cannot figure out how to download it to my desktop/locally. Using the "download" arrow in the upper right doesn't generate a download locally.
Question
How do I save a .pdf from Box to my desktop?
Hi there,
Welcome to Box Community and glad to help!
If you're having issues with your download, can you try these troubleshooting steps?
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections. Wi-Fi is typically slower than an Ethernet connection. Increased distance from your router can further decrease your speeds. If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
- To check download performance, do the steps here: Testing your Network Connection
Hope it works!
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