Hi there!

My name is Breno Farias and i'm a user of the Box Sync plataform since 2013 i think and i have 50gb of storage on it. Recently i downloaded everything and deleted it, so i can sort everything on my local machine and them re-upload them to Box Sync, but here is what i found out:

My Storage use is counted as 23.2gb used, but i literally have my box sync empty now (no files stored and the trash empty)

Here is my account storage being used that is shows

Here is the proof that i don't have any file stored

And lastly, the proof that my trash is empty, so it should be 0gb used, and not the 23.2gb.