Change email address with individual account

Hi Andrew,

Welcome to the Box Community! I'm happy to help.

Are you able to login using your Box credentials through https://app.box.com/login?

Once you are in the account go to Account Settings> Account> Login and Email Address.

To add an email address:

• Click Add more emails.

• Enter your new email address and click the Save button.

• An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

https://support.box.com/hc/article_attachments/360058929954/4399iDA71B9AB366B4014.png

To make a secondary address your primary address, click Make Primary button.If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance.

To remove an address, click Remove.

Best,

Yes, but each time I attempt this I receive the error message: “Sorry, we couldn’t load box.” We are working to fix the issue and should be back up shortly.

What a joke.

Hi,

I also have an individual account and once I'm on; https://app.box.com/account I don't any option to add more email addresses. See attached image.

Is this something I'm missing?

I have the same issue.

Individual account and want to change the email address.

But it doesn't allow me - always asks for an upgrade.