“Implementing a modern solution that secures our data and files — and gives us the capabilities to intelligently manage those files, so we can start wrapping our arms around leveraging the benefits of AI in a secure way — is huge. It protects us against fraud and other potentially nefarious uses of files that should be locked down.”

— Wendy Barron, Chief Information Officer, Texas Department of Motor Vehicles

The Texas Department of Motor Vehicles (TxDMV) faced mounting challenges managing millions of unstructured files, from scanned title records to dealership transactions. Their legacy system lacked metadata and retention policies, driving up costs and complicating compliance.

By adopting Box’s Intelligent Content Management platform, TxDMV centralized its content, enhanced security, and streamlined operations. Metadata-driven search, records retention, and seamless Salesforce integration have empowered staff to work more efficiently and securely.

 

“Box has empowered our team to move beyond routine maintenance and focus on modernization, providing a secure, scalable foundation that supports both operational efficiency and future growth.”

— Jeffrey Armstrong, Director of Applications, Texas Department of Motor Vehicles

Results:

• Faster processing and reduced wait times as customers can upload documents before visits.

• Improved security and compliance through data classification and controlled sharing.

• IT freed from maintenance to focus on modernization and new capabilities.

• Foundation established for future AI-driven workflows and long-term service improvements.

This transformation sets the stage for a multi-year modernization journey, unlocking the full value of TxDMV’s data while maintaining trust and compliance.