Upgrade issue: Your account needs further verification

Minha conta precisa de verificação. Como faço? Aparece esta mensagem quando tento comprar um plano: "There was an error processing your request. Your account needs further verification".

👋 Hi ​@Marcio Sertori, welcome to the Box Community! I’ve moved your post to this relevant thread.

We’ve checked and ensure your email address is not blocked by a verification error. You can now proceed with Upgrading Your Box Account online.

If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com. Please make sure to reach out using the email address linked to the Box account you’re upgrading for account authentication.

Wishing you a wonderful day! 😊

HI,

I am trying to upgrade from the “Free” Account to the Personal Pro plan, but when I submit payment I ge t the notice “ There was an error processing your request”…. your account needs further verification, submit a ticket at support.box.com… So.. Here I am requesting to submit a ticket to address the above.

Thank You,

Bruce Rittgers

👋 Hello ​@Bruce Rittgers, welcome to the Box Community! I’ve moved your post to this related topic. Sorry to hear you encountered an issue with upgrade.

We’ve checked and ensure your email address is no longer blocked by a verification error. You can now proceed with Upgrading Your Box Account online.

For further assistance with upgrade, feel free to reach out to our Billing team at billing@box.com. Be sure to reach out using the email address linked to the Box account you’re upgrading for account authentication.

Thank you!

Received this error need assistance. Your account needs further verification, please submit a ticket at support.box.com.

👋 Hi ​@scasey, welcome to the Box Community! I’ve moved your post to this relevant thread.

I’ve confirmed that your email address is not blocked by any verification errors, so you should now be able to proceed with Upgrading Your Box Account online. If you continue to run into issues, try clearing your browser’s cache and cookies or switching to a different browser.

If you need additional help with the upgrade, our Billing team is available at billing@box.com. Just be sure to contact them using the email address associated with the account you need assistance with.

Thank you!

How do I provide additional verification to upgrade my account?  (I can’t find this anywhere)

👋 Hi ​@EricCarlson, welcome to the Box Community! I’ve moved your post to this relevant thread.

I’ve made sure that your email address is no longer blocked by any verification errors, so you should now be able to proceed with Upgrading Your Box Account online. If you continue to run into issues, try clearing your browser’s cache and cookies or switching to a different browser.

If you need assistance with a manual upgrade, please continue working through the case you opened with our Billing Support team (billing@box.com). We handle tickets on a first‑in, first‑out basis, and response times may be affected by high volume. We appreciate your understanding.

Looking forward to a positive outcome.

Thank You!