I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?
Question
Upgrade issue: Your account needs further verification
Minha conta precisa de verificação. Como faço? Aparece esta mensagem quando tento comprar um plano: "There was an error processing your request. Your account needs further verification".
👋 Hi
We’ve checked and ensure your email address is not blocked by a verification error. You can now proceed with Upgrading Your Box Account online.
If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com. Please make sure to reach out using the email address linked to the Box account you’re upgrading for account authentication.
Wishing you a wonderful day! 😊
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