Hi ​@whiterabbit, welcome to the Box Community!

I’ve coordinated internally to ensure your email is not blocked during the upgrade verification. This is now resolved and you can now proceed Upgrading Your Box Account online.

Please reach out to our Billing Team at billing@box.com if you require any further assistance with upgrade.

The verification may be tied to internal security protocols, requiring us to manually review email addresses to ensure they aren’t flagged on our end. While we don’t yet have specific details about the issue, we’re currently awaiting feedback from our engineering team. They're looking into the verification process and working to enhance the interface for a smoother upgrade experience.

We appreciate your continued patience. 

Hello ​@kiyo8008, welcome to the Box Community!

The verification issue during the upgrade has been resolved and you can now proceed with Upgrading Your Box Account online.

I noticed you’ve also submitted a ticket to our Billing Support team. If you need further assistance with the upgrade, please continue coordinating with them using the same case number.

We’re here to help and look forward to getting everything sorted!

Your account needs further verification, please submit a ticket at support.box.com

I am trying to utilize this in a professional capacity and this is highly inconvenient. 

Dear ​@Odisius, welcome to the Box Community! Apologies for any inconvenience this may have caused.

I’ve escalated this internally and ensured that your email is no longer blocked by the verification error during the upgrade process. You may now try again. If you need further assistance with the upgrade, please contact our Billing Team at billing@box.com.

Wishing you a wonderful day!

When I look the page,
https://support.box.com/hc/en-us/articles/360043692774-Upgrading-Your-Box-Account#01J2MH6Y0E4MMQFEMQW2YDK3F1
there is no Admin button on this page. What should I do?

Dear ​@whiterabbit, the section you're referring to, where the Admin Console appears, is available for business-level accounts.

If you're upgrading from a free or Personal Pro account, please refer to this link instead: Upgrading from within your free or Personal Pro account.

Thank you, and feel free to reach out if you have further questions or need assistance.

If you’re seeing the “Your account needs further verification” message when trying to upgrade, it usually means the system flagged your payment attempt for a security or account check. Since multiple tries haven’t gone through, the next step is to follow the prompt and reach out directly to customer support. When you submit a ticket, include details such as your account email, the plan you’re trying to purchase, the payment method used, and a screenshot of the error message if possible. Support can then verify your account, clear any blocks, and help process the upgrade securely.

アップグレードしようとBusinessプランを選択し、「アップグレードのチェックアウト」画面でクレジットカード情報を入力してアップグレードボタンを押したところ、以下のメッセージが表示されてアップグレードができませんでした。

どういった対応で解消できるでしょうか？

「要求の処理中にエラーが発生しました。

　お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください」

I tried to upgrade by selecting the Business plan, entering my credit card information on the "Upgrade Checkout" screen, and clicking the upgrade button, but the following message appeared and I was unable to upgrade.

How can I resolve this?

"An error occurred while processing your request.

Further authentication is required for your account. Please submit a ticket at support.box.com."

Hi ​@yanagisawa, welcome to the Box Community! Sorry to hear you encountered an error. I’ve moved your post to this related topic.

Your email is not blocked on our end, so we’re unable to identify the root cause of the upgrade issue. To further investigate and assist you, please email our Billing Team at billing@box.com.

For authentication, make sure to use the email linked to the account you’re trying to upgrade. Additionally, please include the following subscription details:

• Type of plan

• Number of seats (if applicable)
  Note: all Business and Enterprise-level accounts require a minimum of 3 seats)

• Billing frequency (month-to-month or annual)

Thanks for your patience, we look forward to helping you resolve this!

“Your account needs further verification, please submit a ticket at support.box.com”

I can't register a box business plus account for my business.

That message usually means the payment system flagged your account for an extra verification step before it can process the upgrade. It’s not an error on your end — it’s a security measure. The best next step is to reach out directly to customer support through the ticket system, explain that you’ve already tried multiple times, and provide any requested details (such as billing info or account ID). They’ll be able to manually review and clear your account so the upgrade can go through. In the meantime, avoid retrying the purchase too many times, since repeated failed attempts can extend the verification hold.

Dear ​@NguyenLong, welcome to the Box Community!

The verification issue during the upgrade has been resolved and you can now proceed with Upgrading Your Box Account online.

If you need further assistance with the upgrade, please email our Billing Team at Billing@box.com. 

We look forward to getting everything sorted!