Hi ​@darrel wilson, welcome to the Box Community!

We have this resolved for you to ensure your email is not blocked by verification error during upgrade. You can check this article for upgrade instructions: Upgrading Your Box Account.

Regarding the signing of documents, a signer is not required to have a Box account. If the issue with signing is unrelated to the upgrade, please let us know by posting a new topic in our community. This will help us investigate the issue further.

For more information, please check out Box Sign support guide and Box Sign FAQ.

I'm looking forward to getting this sorted out.

Have the same issue when trying to upgrade. Can you unblock my email so I can upgrade as well?

Thank you

you didnt really resolve it. You just wanted me to send in details via email, the problem was never fixed….

Hello ​@Vipradha, welcome to the Box Community! Thanks for bringing this up.

We've checked the issue internally to ensure your email is not blocked during the upgrade verification. Please feel free to proceed with the upgrade. Check this out for instructions: Upgrading Your Box Account.

Don’t hesitate to reach out to our Billing Team at billing@box.com if you require any further assistance with upgrade.

Wishing you a wonderful day!

・

I have the exact same problem, so I hope it can be resolved as soon as possible

Dear ​@shomtsuda, welcome to the Box Community! 

Your concern regarding the verification error during the upgrade has been resolved. You may now proceed with Upgrading Your Box Account.

If you need further assistance with the upgrade, please feel free to reach out to our Billing Team at billing@box.com. Make sure to use the email associated with the Box account you wish to upgrade to ensure account authenticity.

We appreciate your patience and look forward to seeing great results!

Hi, I need support please. I have tried to upgrade my account from the free to the Business plan and it was not possible because Box requires a verification of my account, but I do not know which one it is. It happens when I want to pay the plan. 

So, I wait for your answer please. 

Thanks. 

Dear ​@mnieto, welcome to the Box Community!

This isn’t an isolated case, and while our engineering team is actively investigating the issue, I’ve already coordinated with our internal team to ensure it gets resolved for you promptly.

Please try to process the upgrade again. You can check this article for instructions: Upgrading Your Box Account. If you need further assistance with upgrade, please email our Billing Team at billing@box.com.

Have a great day! 

Please HELP. I don’t know why I am having trouble to upgrade from the free account the Personal Pro account. 

Hi ​@band05, welcome to the Box Community! I’ve moved your post to this related topic. Sorry to hear you’ve run into this issue.

I’ve coordinated internally to ensure your email address is not blocked in our end during verification. Please try to upgrade your account again. See instructions here: Upgrading Your Box Account.

Feel free to reach out to our Billing Team at billing@box.com if you need further assistance with upgrading. Have a great day ahead! 

Hello, I am also experiencing the same issue as I tried to upgrade today and it said that my account needed to be verified. Is there a way for this to be resolved immediately.

Dear ​@aliali, welcome to the Box Community! 

We've checked the issue internally to ensure your email is not blocked during the upgrade verification. This is now resolved and you can now proceed upgrading your account online. Check this out for instructions: Upgrading Your Box Account.

Please reach out to our Billing Team at billing@box.com if you require any further assistance with upgrade.

Have a great day! 

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

Hello!

Trying to upgrade my Box account from free to paid tier. Unfortunately, Box wont allow me to do this and is requesting I submit a support ticket for “further verification”. Just as unfortunately,  they have made contacting internal support directly completely impossible! 

Can anyone help? Thanks a ton.

I’m unable to upgrade to a business account due to the same verification error. I’m not sure what going on but it looks like the engineering team at Box has not resolved this issue. I’ve been trying to get a hold of an actual human to resolve this issue but it requires a business account to get access to their customer service….but I can’t upgrade to a business account because of the verification error. It’s a whole cycle and I’m honestly surprised Box has reached this level knowing the benefits this platform provides.

Dear ​@jlbox & ​@Judelle, welcome to the Box Community! We're sorry to hear that you've encountered this issue as well.

The verification error you experienced during the upgrade has now been resolved, and you should be able to proceed with Upgrading Your Box Account.
 

Regarding the broader issue, we've requested updates from our engineering team and are currently awaiting their response. We sincerely apologize for the delay. Please rest assured that while the investigation is ongoing, we remain committed to supporting our community members affected by this.
 

Support options listed on our support page may vary depending on your account type. Regardless of whether you have a Box account (including free individual accounts), you're welcome to contact our Billing Team directly at billing@box.com for assistance with upgrades or any billing-related concerns.

We truly appreciate your patience and understanding, and we look forward to resolving this matter soon.

Hi ​@Alvarado, welcome to the Box Community! We're sorry to hear you encountered an issue during your upgrade.

It looks like you've already contacted our Billing Team and the issue has been successfully resolved—glad to hear that! If you have any further billing-related concerns, feel free to follow up on your existing support ticket, and our Billing Team will be happy to assist you.

Wishing you a wonderful day ahead!

Dear ​@Stormy Desert Night & ​@Wang Shuozhi, welcome to the Box Community!

I’ve coordinated with our team internally to check your email addresses and ensure these weren’t blocked during the upgrade. The verification error should be resolved now, so you can try Upgrading Your Box Account again.

If you need further assistance with the upgrade, please feel free to reach out to our Billing team at billing@box.com.

I look forward to hearing about the best results.

Same issue here. Can’t upgrade to business plus. Asking for verification and to open a ticket...

Hi ​@Cachet, welcome to the Box Community!

The verification error has been resolved for your account, and you should now be able to proceed with the online upgrade.

I noticed that you’ve already submitted a billing ticket—thank you for doing so. If you experience any issues during the upgrade process or need further assistance, please feel free to reply to the case. Our Billing Team will be more than happy to help.

Have a great day! 

We want to upgrade to the Box Business plan, but we are having trouble with the following error.
 “Your account needs further verification, please submit a ticket at support.box.com.”

What exactly is “further verification”?

I am unable to upgrade my plan.
Even when I enter a valid credit card, I cannot complete the registration. I received a message instructing me to contact support, which is why I am reaching out.
How can I upgrade my plan?