Upgrade issue: Your account needs further verification

I have the same problem. Please fix it. Thanks.

Hello,

I am having the same issue. Please advise.

Thank you,

Erin

👋 Hi ​@wlyman & ​@erinlab, welcome to the Box Community! Thanks for bringing this to our attention.

We’ve checked and ensure your email addresses are no longer blocked by a verification error. You can now proceed with Upgrading Your Box Account.

If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com. Please make sure to reach out using the email address linked to the Box account you’re upgrading for account authentication.

Wishing you both a wonderful day! 😊

I am trying to upgrade my account and I get this error message

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Hi there,

Been trying to upgrade account for more storage but box keeps giving this message:

“There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

”

So here I am now. Thanks a lot for help

Same problem on my account

Hi

Could someone from Box support please assist me with upgrading my package?

Many Thanks

Jordan 

👋 Hi ​@Jordan Tuttle, welcome to the Box Community! I’ve moved your post to this related topic.

This is not an isolated case, and our engineering team is actively investigating the verification error. In the meantime, I’ve already coordinated with our internal team to have this resolved for you.

Please try to process the upgrade again. You can check this article for instructions: Upgrading Your Box Account.

If you need further assistance with manual upgrade, please email our Billing Team at billing@box.com and provide the plan, billing frequency (monthly or annual), and the number of seats (if applicable).

Thanks, and have a great day ahead! 🤗

👋 Hi ​@treasureisland, welcome to the Box Community! I’ve moved your post here. Sorry to hear you've also encountered the same issue.

I can see that you've already submitted a ticket to our Billing team—thank you for doing that. After checking on our end, we didn't find any blocks associated with your email, so we're currently unable to pinpoint the cause of the error.

To help get this resolved, please continue working with our Billing support team, as they're best equipped to assist with upgrade-related issues.

We truly appreciate your patience, and I hope everything gets sorted out for you soon. 😊

👋 Hello ​@sbadura, welcome to the Box Community! Thank you for bringing this to our attention.

I see that you've also submitted a ticket to our Billing Team. As confirmed in the ticket, the verification error should now be resolved, and you should be able to upgrade your account online. You can refer to this article for step-by-step instructions: Upgrading Your Box Account.

If you need any further assistance with the upgrade, please continue working through the billing ticket you submitted—our team there will be happy to help.

We look forward to getting this fully resolved for you. 🤗

I can’t upgrade my account, it says needs verification. Can’t even find how to submit a ticket, very glitchy process. Please guide, thanks. 

Everytime I try to upgrade my Start Account I receive the error

“Your account needs further verification, please submit a ticket to customer support”

I cannot find where to submit a ticket, so I am posting here.  Thank you!

Same problem on my account  :There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Please help me solve this 

i have the same problem, please help to upgrade.

要求の処理中にエラーが発生しました。

お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。

👋 Hi ​@Vardan Pogosian, ​@keithk1027, & ​@parkerchyi, welcome to the Box Community! Sorry to hear you’ve also run into this issue.

I’ve already coordinated internally to ensure your email addresses are not blocked in our end during verification. Please try to upgrade your account again. See instructions here and learn more about upgrade: Upgrading Your Box Account.

Feel free to reach out to our Billing Team at billing@box.com if you need further assistance with upgrading. Have a great day ahead! 🤗

👋 Hello ​@infoldgames, welcome to the Box Community!

We've resolved the issue on your account, and you should now be able to proceed with the upgrade. I also noticed that you've already submitted a ticket to our Billing team. For any further assistance with the upgrade or other inquiries, please continue coordinating with them directly.

Wishing you a wonderful day! 😊

Hi there,

Same problem on my account.

> There was an error processing your request.

> Your account needs further verification, please submit a ticket at support.box.com.

Please help me solve this.

Dear ​@Gen Kagawa, welcome to the Box Community! 👋

We have this resolved for you to ensure your email is not blocked by verification error during upgrade. Please try to process the upgrade again. You can check this article for instructions: Upgrading Your Box Account.

Feel free to reach out to us if you have any other concerns. 😊

​@Jey Bueno Box Thank you! But the upgrading page is shown a different error and it’s still not resolved.

I’m sure that I have filled in all the input fields.

> There was an error processing your request.

> We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

Best,

I try to pay for box and it wont let me. Need help. This is what it says when i try to pay:

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Hello ​@Gen Kagawa, sorry to hear you’ve encountered another error and are unable to proceed with the online upgrade.

To help investigate and resolve this, I recommend reaching out to our Billing team at billing@box.com. They can also assist with manually upgrading your account if needed.

For account authentication, please be sure to contact them using the email associated with the Box account you wish to upgrade. Kindly include the following details to help speed up the process:

• Type of plan
• Number of seats if applicable (minimum of 3 for Business and Enterprise level accounts)
• Preferred billing frequency (monthly or annual)

It would also be best to check with your bank regarding the card status and confirm that Box is authorized for recurring subscription charges.

Thanks, and I look forward to getting this sorted out! 🤗

👋 Hi ​@Eternal Healing, welcome to the Box Community! I’ve moved your post to this related topic.

We've resolved the issue on your account, and you should now be able to proceed with the upgrade. See Upgrading Your Box Account for instructions.

I also noticed that you've already submitted a ticket to our Billing team. For any further assistance with the upgrade or other inquiries, please continue coordinating with them directly.

Thanks, and have a wonderful day! 🤗

Man what on earth is this support system… for an onboarding experience this whole thing sucks.

I can’t upgrade, hope this is where I’m supposed to ask for help.

Error message when I try to pay:

“There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.”

👋 Hi ​@whateverlol, welcome to the Box Community! I’ve moved your post here. Sorry to hear you’ve run into this issue.

I’ve reached out to our team internally to ensure your email address is not blocked in our end during verification. This has been resolved, so kindly try to upgrade your account again. See instructions here and learn more about upgrade: Upgrading Your Box Account.

Feel free to reach out to our Billing Team at billing@box.com if you need further assistance with upgrading. Have a great day! 🤗

Hello,
I’m trying to upgrade to the Box Starter plan for 5 users but I keep receiving the error: "More verification is needed on your account." I’ve already tried using a different card, creating a new account, and installing the app, but the issue persists.

I urgently need to use the service to send secure documents. Please help me verify my account and complete the upgrade as soon as possible.

Thank you.
Larissa