I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?
アップグレードのチェックアウト
要求の処理中にエラーが発生しました。
お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。
エラーが出てプランのアップグレードができない。
クレジットカードを変えてもだめ
ブラウザを変えてもだめ
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An error occurs and I can't upgrade my plan.Changing my credit card doesn't workChanging browser doesn't work
Hi
We’ve checked this internally and resolved the issue. Please try again to upgrade your account. Please feel free to reach out to our Billing Team if you need further assistance with the upgrade.
Have a great day!

We need to upgrade our accounts but are blocked with this verification error
Hi Welcome to the Box Community! We're sorry to hear that you've encountered the error.
We've addressed the issue to ensure your email is no longer blocked during the upgrade verification. Please feel free to proceed with the upgrade, and don’t hesitate to reach out to our Billing Team if you require any further assistance.
Wishing you a wonderful day ahead!
Привіт, я не можу оновити свій тарифний план до Business Box. З'являється повідомлення про необхідність підтвердження облікового запису, але я не можу цього зробити.
Hi
I see that you've already submitted a ticket to our Billing team—we appreciate that. We’ll review the error message and take the necessary steps to ensure your email is no longer blocked on the upgrade page. Please keep an eye out for a follow-up from our Billing Support team, who will continue assisting you with the upgrade process.
Have a great day!
I am having the same issue. Trying to upgrade my plan and getting the same message.
Dear Thank you for bringing this to our attention.
I’ve coordinated with our team internally to check your email and ensure it wasn’t blocked during the upgrade. The verification error should be resolved now, so you can try Upgrading Your Box Account again.
If you need further assistance with the upgrade, please feel free to reach out to our Billing team at billing@box.com. Be sure to use the email associated with your Box account that you're looking to upgrade for authenticity.
I look forward to hearing about the best results.
Hi
Thanks,
Chetan
Hello
We've taken care of it to ensure your email is no longer blocked. You can now proceed with Upgrading Your Box Account. If you need any further assistance with the upgrade, feel free to reach out to our Billing team.
We hope to have this fully resolved for you soon!
I am trying to upgarde my plan and it doesnt let me when I try to pay. It says the following:
There was an error processing your request.
Your account needs further verification, please submit a ticket at support.box.com.
I looked at other feeds and the link to the pricing page just beings me back to my box homepage
Hello welcome to the Box Community!
The verification error has been resolved on our end, therefore you should now be able to upgrade your account online. Please feel free to reach out to our Billing Team if you need further assistance.
Have a great day ahead!
your account needs verification, issue not fixed, got it today, can t upgrade
Hi
We’ve fixed the verification error that was preventing the upgrade on your account. You can now try upgrading your account online.
If the issue persists, please get in touch with our Billing Team at billing@box.com for a manual upgrade. Be sure to reach out using the email address linked to the Box account you’re upgrading.
Looking forward to getting this sorted out.
I also tried to purchase the upgrade for my space, but each time I get blocked with a message: “Your account needs further verification, please submit a ticket to customer support.” Please advise
Hello,
I am not able to upgrade my free plan to the Business plan. I receive this error: “Your account needs further verification, please submit a ticket at support.box.com”.
Please help me to resolve this issue.
Dear
We've resolved the issue to ensure your email addresses are no longer blocked by a verification error. You can now proceed with Upgrading Your Box Account.
If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com. Be sure to reach out using the email address linked to the Box account you’re upgrading.
Have a great day!
Hola,
He recibido una notificación que indica que mi cuenta necesita una verificación adicional para continuar usando los servicios. En el mensaje se menciona que debo enviar un ticket a soporte para resolverlo.
¿Podrían indicarme qué pasos debo seguir o qué información necesito proporcionar para completar este proceso de verificación?
Gracias de antemano por su ayuda.
Saludos,
Hi
Regarding the verification error, may I confirm if you’re referring to upgrading your account? If so, I’ve already coordinated with our internal team, and the issue has been addressed.
To proceed, please follow the steps outlined here: Upgrading Your Box Account. Should you need further assistance with the upgrade, feel free to reach out to our Billing Team at billing@box.com.
If your concern is related to a different issue, could you please provide the exact error message you’re receiving, along with details about what you're trying to accomplish? This will help us investigate further and assist you more effectively.
Thank you again, and I hope you have a wonderful day!
I’m having the same issue!
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