Upgrade issue: Your account needs further verification

👋 Hi ​@Michael_Cathedral, welcome to the Box Community! Thank you for bringing this to our attention. We understand the urgency of your request, and we sincerely apologize for the inconvenience this has caused.

There have been occasional instances where certain emails are unintentionally blocked in the background during upgrade, which can trigger the verification error. Our engineering team is actively investigating this issue to identify the root cause and implement a resolution, ensuring a smoother upgrade experience moving forward.
 

We’ve reviewed your account to ensure it’s not blocked on our end. You should be able to proceed with the upgrade. However, if you continue to experience difficulties or need further assistance, please feel free to reach out to our Billing Team at billing@box.com. They will be happy to assist you in completing the upgrade.

We truly appreciate your patience as we work to resolve this issue. 😊

👋 Hi ​@Maavendano, welcome to the Box Community! I’ve moved your post to this related thread.

I’ve checked our internal tools regarding the error you encountered during the upgrade, and I’m happy to inform you that it has been resolved. Please try upgrading your account again.

If you need further assistance, don’t hesitate to reach out to our Billing Team at billing@box.com.

Have a great day! 😊

アップグレードのチェックアウト

要求の処理中にエラーが発生しました。

お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。

エラーが出てプランのアップグレードができない。

クレジットカードを変えてもだめ

ブラウザを変えてもだめ

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An error occurs and I can't upgrade my plan.Changing my credit card doesn't workChanging browser doesn't work

👋 Hi ​@ash, welcome to the Box Community! Thanks for bringing this up. I’ve moved your post to this related topic.

We’ve checked this internally and resolved the issue. Please try again to upgrade your account. Please feel free to reach out to our Billing Team if you need further assistance with the upgrade.

Have a great day! 😊

We need to upgrade our accounts but are blocked with this verification error

Hi ​@viktor 👋 Welcome to the Box Community! We're sorry to hear that you've encountered the error.

We've addressed the issue to ensure your email is no longer blocked during the upgrade verification. Please feel free to proceed with the upgrade, and don’t hesitate to reach out to our Billing Team if you require any further assistance.

Wishing you a wonderful day ahead! 😊

Привіт, я не можу оновити свій тарифний план до Business Box. З'являється повідомлення про необхідність підтвердження облікового запису, але я не можу цього зробити.

👋 Hi ​@Apriorit Developer, welcome to the Box Community!

I see that you've already submitted a ticket to our Billing team—we appreciate that. We’ll review the error message and take the necessary steps to ensure your email is no longer blocked on the upgrade page. Please keep an eye out for a follow-up from our Billing Support team, who will continue assisting you with the upgrade process.

Have a great day! 😊

I am having the same issue.  Trying to upgrade my plan and getting the same message. ​@Jey Bueno Box 

Dear ​@barbie.curtiss, welcome to the Box Community! 👋 Thank you for bringing this to our attention.

I’ve coordinated with our team internally to check your email and ensure it wasn’t blocked during the upgrade. The verification error should be resolved now, so you can try Upgrading Your Box Account again.

If you need further assistance with the upgrade, please feel free to reach out to our Billing team at billing@box.com. Be sure to use the email associated with your Box account that you're looking to upgrade for authenticity.

I look forward to hearing about the best results. 💙

Hi ​@Jey Bueno Box - I’m facing the same issue when trying to upgrade to the Business plan.

Thanks,

Chetan

👋 Hello ​@chetan, welcome to the Box Community! Sorry to hear that you encountered the same issue.

We've taken care of it to ensure your email is no longer blocked. You can now proceed with Upgrading Your Box Account. If you need any further assistance with the upgrade, feel free to reach out to our Billing team.

We hope to have this fully resolved for you soon! 🙌

I am trying to upgarde my plan and it doesnt let me when I try to pay. It says the following: 

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

I looked at other feeds and the link to the pricing page just beings me back to my box homepage

Hello ​@Knopfbay 👋 welcome to the Box Community!

The verification error has been resolved on our end, therefore you should now be able to upgrade your account online. Please feel free to reach out to our Billing Team if you need further assistance.

Have a great day ahead! 😊

your account needs verification, issue not fixed, got it today, can t upgrade

Hi ​@JAN_MET_EEN_DOOS, welcome to the Box Community! I’ve moved your post to this related topic.

We’ve fixed the verification error that was preventing the upgrade on your account. You can now try upgrading your account online.

If the issue persists, please get in touch with our Billing Team at billing@box.com for a manual upgrade. Be sure to reach out using the email address linked to the Box account you’re upgrading.

Looking forward to getting this sorted out. 😊

I also tried to purchase the upgrade for my space, but each time I get blocked with a message: “Your account needs further verification, please submit a ticket to customer support.” Please advise

Hello,

I am not able to upgrade my free plan to the Business plan. I receive this error: “Your account needs further verification, please submit a ticket at support.box.com”.

Please help me to resolve this issue.

Dear ​@pleko & ​@shordt, welcome to the Box Community! I’ve moved your post to this related topic.

We've resolved the issue to ensure your email addresses are no longer blocked by a verification error. You can now proceed with Upgrading Your Box Account.

If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com. Be sure to reach out using the email address linked to the Box account you’re upgrading.

Have a great day! 😊

Hola,

He recibido una notificación que indica que mi cuenta necesita una verificación adicional para continuar usando los servicios. En el mensaje se menciona que debo enviar un ticket a soporte para resolverlo.

¿Podrían indicarme qué pasos debo seguir o qué información necesito proporcionar para completar este proceso de verificación?

Gracias de antemano por su ayuda.

Saludos,

👋 Hi ​@DANOELIAS015, welcome to the Box Community! Please note that we currently provide support in English only. I’ve translated your message to better understand your concern. For future inquiries, we kindly ask that you contact us in English. We appreciate your patience and understanding.

Regarding the verification error, may I confirm if you’re referring to upgrading your account? If so, I’ve already coordinated with our internal team, and the issue has been addressed.

To proceed, please follow the steps outlined here: Upgrading Your Box Account. Should you need further assistance with the upgrade, feel free to reach out to our Billing Team at billing@box.com.

If your concern is related to a different issue, could you please provide the exact error message you’re receiving, along with details about what you're trying to accomplish? This will help us investigate further and assist you more effectively.

Thank you again, and I hope you have a wonderful day! 😊

I’m having the same issue! 

Dear ​@ksenger, welcome to the Box Community! Thanks for letting us know about the issue.

I see you’ve already reached out to our Billing Team, and we’re happy to hear the verification issue is all sorted out and that you were able to upgrade your account online. 🙌

If you have any other questions or need help with anything else, don’t hesitate to reach out. 😊

Hi

I’m trying upgrade my plan to ‘Personal Pro’ as I require the storage and increased upload capacity.  However, when I attempt to do so via the ‘Upgrade plan’ link I receive the following message -

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Can you please assist?

Thanks

👋 Hi ​@David Findlay, welcome to the Box Community! Sorry to hear you’ve run into this issue.

We’ve checked your email and confirmed that it’s no longer blocked by a verification error. You should now be able to proceed with Upgrading Your Box Account online.

If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com — they’ll be happy to help.

Glad we could help get this sorted! Have a great day! 😊