Can you tell me where I should write to get help, because many of my files have been deleted and they are not even in the trash.
In one of my folders, many of the files have disappeared and they are not even in the trash folder. I want to know what the problem was and how to recover those very important files.
Josep,
I asked this question this week and got a response from Box support directly. They said:
Should files not be visible in the Box Trash for recovery, then you may submit a ticket so we can check and recover for you
To submit a ticket, go to Box Support > Account & Billing > Contact Support > Submit a Case
Hope that helps.
Thank you very much and yes I sent an email to the only address I could find: billing@box.com
Is that correct James?
And I had to do it through the email that I mentioned to you since the last section “> Submit a Case” does not appear as indicated in the screenshot.
billing@box.com
I see that the previous answer I gave you is not being moderated and is not published yet because I attached the file instead of attaching the photo.
Thanks for your response James and as I mentioned I have sent an email because the section you mention does not appear as indicated in the previous screenshot.
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