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Automatic deletion of files that are not even in the trash

  • August 13, 2025
  • 4 replies
  • 214 views

Can you tell me where I should write to get help, because many of my files have been deleted and they are not even in the trash.

In one of my folders, many of the files have disappeared and they are not even in the trash folder. I want to know what the problem was and how to recover those very important files.

4 replies

  • New Member
  • August 13, 2025

Josep,

 

I asked this question this week and got a response from Box support directly. They said:

Should files not be visible in the Box Trash for recovery, then you may submit a ticket so we can check and recover for you

 

To submit a ticket,  go to Box Support > Account & Billing > Contact Support > Submit a Case

 

Hope that helps.


  • Author
  • New Participant
  • August 13, 2025

Thank you very much and yes I sent an email to the only address I could find: billing@box.com

Is that correct James?


  • Author
  • New Participant
  • August 13, 2025

And I had to do it through the email that I mentioned to you since the last section “> Submit a Case” does not appear as indicated in the screenshot.

billing@box.com
 

 

 


  • Author
  • New Participant
  • August 13, 2025

I see that the previous answer I gave you is not being moderated and is not published yet because I attached the file instead of attaching the photo.
Thanks for your response James and as I mentioned I have sent an email because the section you mention does not appear as indicated in the previous screenshot.