An important folder that I own and do not share with others has disappeared from my box folder. I did not delete it and It is not in my trash. How do I recover the data?
Question
Folder disappeared in box
👋 Hi
If you own the folder, did not delete it, and it is not in your Trash, the most likely possibilities are that it was moved, deleted by a collaborator in a collaborative context, or purged from Trash.
What to do first
- Search Box, including Trash. Use search with the folder name or keywords, and set In Folder = In trash.
- Check whether it was moved rather than deleted. In collaborative folders, users with Editor access or above can move or delete content.
- Use Trash filters. Filter Trash by Items I own and Items I deleted to help determine whether someone else deleted content you own.
- If you’re an admin, check Content Manager/admin restore options. Admin tools can help inspect and restore eligible trashed items for managed users.
- If it is truly not in Trash, please submit a ticket to Box Product Support immediately. Once content has been purged from Trash, paying customers may still have a 14-day grace period after purge during which Product Support may be able to recover it.
Thank you, and feel free to reach out if you have any other concerns.
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