Can't see Admin console with new plan

👋 Hi ​@mib10, welcome to the Box Community! I’d be happy to help.

The email address you used to register for the community is associated with a free personal account, which includes 10 GB of storage. If you upgraded to a Business plan using a different email address, please log in with that email address to access the Admin Console.

If you are the admin of the account and your Business account still shows 10 GB of storage, you can update your storage allocation in the Admin Console:

1. Go to the Admin Console.
2. Navigate to Users and Groups.
3. Select your account so you can edit it.
4. In the “Edit User Account Details”, look for Storage Quota (GB):
5. Either enter a new storage amount or check the box to set it to Unlimited.
6. Click Save.

Please feel free to reach out if you have any other concerns.

Hi Jey,
I used the same address to upgrade my account from free to business. 
The problem is that I can not see my Admin Console, I see the same console as in the free version.

Help

Here is the problem - see screenshot

Hi ​@mib10, thank you for your response.

The email address you used to contact the community appears to be associated with a free personal Box account, and I’m not seeing any upgrade associated with it. You may be referring to a different account.

To verify this, please go to your Box account settings by clicking your initials in the top-right corner of your account.

If you’d like us to investigate further, I recommend submitting a ticket to Product Support so they can check the account status in more detail. If you’re unable to sign in or don’t see the option to submit a ticket, please click here. Be sure to reach out using the email address associated with the account in question.

Thanks, and we look forward to helping you get this resolved.