Just upgraded to BOX for business but I canβt not see the Admin Console and my storage shows to still be capped at 10GB.
Question
Can't see Admin console with new plan
π Hi β
The email address you used to register for the community is associated with a free personal account, which includes 10 GB of storage. If you upgraded to a Business plan using a different email address, please log in with that email address to access the Admin Console.
If you are the admin of the account and your Business account still shows 10 GB of storage, you can update your storage allocation in the Admin Console:
- Go to the Admin Console.
- Navigate to Users and Groups.
- Select your account so you can edit it.
- In the βEdit User Account Detailsβ, look for Storage Quota (GB):
- Either enter a new storage amount or check the box to set it to Unlimited.
- Click Save.
Please feel free to reach out if you have any other concerns.
Hi Jey,
I used the same address to upgrade my account from free to business.Β
The problem is that I can not see my Admin Console, I see the same console as in the free version.
Help
Β
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.