Scaling Software Operations and Customer Success with AI

Software companies move fast, manage complex release cycles, and support global customers. In this session, we’ll show how Box AI helps SaaS teams streamline content-heavy workflows—from product launches and security reviews to customer onboarding and support—while maintaining strong governance and data privacy. See a live demo with real software use cases and learn best practices for deploying secure, AI-powered content management across product, GTM, and customer success teams..

Topics we'll cover:

• AI-assisted security reviews, vendor assessments, and RFP/RFI responses
• Automated knowledge extraction from product docs, specs, and release notes
• Streamlined customer onboarding and support with AI-driven summaries and Q&A
• Governance and privacy controls for AI on sensitive engineering and customer data
• Accelerating GTM content creation: enablement, playbooks, and documentation