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Question

OAuth Error / Experience Cloud Box Client Configuration

  • April 16, 2026
  • 1 reply
  • 27 views

I am attempting to login as the service account within my Salesforce integration. My box user is a co-admin on the account. It asks me to login, enter my MFA Code. Once I do, I get the following error that has redirected me to my company’s Salesforce account (not the Salesforce Account I was attempting to connect to):
 

I am only attempting to re-authorize this account in an attempt to get the Box Client Configuration for Experience Cloud to authorize my Client Id/Client Secret (it currently returns an unable to access token error). 

1 reply

  • Box Employee
  • May 5, 2026

This is caused by the box for salesforce connected app not being configured for your profile. In setup go to connected app. Find box for salesforce. Manage. Scroll down to profiles or permission sets and add the appropriate profile or permission set.