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Question

FRUP record in Salesforce and Root Folder in BOX are not getting Created after updating Managed Package

  • August 27, 2025
  • 3 replies
  • 266 views

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After updating Box managed package in Salesforce, FRUP records in Salesforce is not getting created as well as root folder is not getting created in BOX.

 

After the record is created in Salesforce, it is supposed to create a BOX root folder and FRUP record utilizing box.Toolkit. This process was working until I upgraded the BOX Managed Manage in Salesforce.

This process broke since we updated the version from 4.52 to 4.86 of the managed package.

I refreshed the Box and Salesforce connection in Salesforce, and checked all the Custom Settings related to the Folder ID. Everything looks good and is referencing the correct Folder ID.

 

Did anyone encounter the similar issue after updating the managed package, and is there anything I need to configure in Salesforce or in BOX that I missed?

 

Thank you!

3 replies

  • Box Employee
  • August 27, 2025

Could you provide some more details on how to recreate the issue? Are you just using the box lightning component or are you using flow actions or toolkit methods? Which ones? 


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  • Author
  • New Participant
  • August 27, 2025

@DavidAtBox The logic is implemented in Trigger in after insert context.

 

After the record is inserted, we are calling Apex method that utilize box.Toolkit to create Folder in the Box and FRUP record in SF.

@future

public static void createFrupRecords(recordId){

       box.Toolkit toolkit = new box.Toolkit();

      // Perform Box operations (e.g., createFolder, createCollaboration)
   folderID = boxToolkit.createFolderForRecordId(param)

  // Commit the changes to the Salesforce database
   toolkit.commitChanges();

//update field on record with folderID

}


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  • Author
  • New Participant
  • August 27, 2025

Executed the method from anonymous window, by passing record id and getting:

Unauthorized endpoint, please check Setup->Security->Remote site settings. endpoint

 

Added URL to the Remote Site Settings, and again getting “Invalid DWA request:

 

With the version update does anyone have to add the Remote Site Settings into the Salesforce?