Hello Box Support,
After spending countless hours looking from page to page or as you call it the Contact Box Support Sections, I am nowhere close in finding a solution to request a ticket for a problem.
Prior to reaching out, it is very clear Box.com is another internet based giant, like Google, whom doesn’t really care about their clients. From what I have been reading, every other forum post is about having the option to reach a support individual for assistance.
If I may go ahead and demonstrate what most members are commenting on and being outraged. It may be beneficial for everyone. In the forum, I typed in “Box Support” in the search box and selected the title “Storage Usage or File Count In My Account Is Incorrect” posted on Feb 26, 2020 and last updated on Nov 18, 2020.
In the post, I have read:
“How can Box help?
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
If you would like to have “X Files” (file count) in the Size column hidden from End Users in the Web App, please contact Box Support and they will be able to enable this setting for you.
If you have certain use cases or business processes that rely on these numbers being accurate, Box has several tools and features that may be able to better meet your needs. Please contact Box Support if you have any further questions.”
Following any of the 3 blue Box Support links, I still do not see a link or a box where I can create /submit a case.
While I took another opportunity to find a prospective solution in another area of the platform, the BoxBot chat box popped up. I would hope this could lead to speaking with a human or create a ticket for support, in the end, it resulted in BoxBot generating a funnel to get me to the correct place. Unfortunately, once again, this also resulted with no solution to create a case or submit a ticket.
Lastly, please note I also had the opportunity to review Twitter, under the account @BoxStatus and found this major incident happened on Sept, 2019. Until today, there were no repeats of this major platform issues. As far as I’m aware, this would be the second incident of this major outage. Please be advised, the above Twitter post refers to Error Submitting Support Case on the Box Community - Incident Report for Box
Thank you once again for allowing me to provide examples of this major outage and able to voice it on behalf of all the users that uses this platform.
