I am trying to verify an address for use with my box account, as my current primary address, which is this one, does not allow me to view university files for UCLA. I have taken steps to add my university email to my box account. When I click on the verification link from that email, it sends me to a page asking for a password when unable to login with single sign on. However, when I attempt to hit enter, after putting in a different password, I either get a page saying "box.zendesk.com" refused to connect (despite enabling cookies) if I am using chrome, or the button does nothing and I am stuck on the password page if I am using Safari. Could you please assist with this?
Question
Cannot Verify email
Hi Scott,
Welcome to the Box Community!
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates. Thanks for your patience!
Best,
I am having the same issue. I am trying to change my email address for my box account and it WILL NOT LET ME. I get box zendesk thing. And I can't find a way to contact ANYONE at box to get anything done about it. So I am stuck with an OLD email address. How can I get this changed. my correct email is aba.brazelle@gmail.com. It needs to be changed please.
box.zendesk.com refused to connect. Still getting this . It will NOT let me verify my new email. FAILS EVERY TIME
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.