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Question

Unable to download any files from box account

  • May 22, 2025
  • 3 replies
  • 13 views
C
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Hi,

 

I have a shared account with another company. No problems for years.

I now cannot download any files or folder to my local machine. I can upload without any problem. I can see the files and folders and I can preview them, But I cannot download or open in app. Box drive also will not let me open anything in synced folders.

I have asked the owner to re-add me as an editor. Which he has done. Doesn't solve anything. . 

Other users are not having the same issue. They can download fine. 

 

Any thoughts greatly appreciated!

    T

    3 replies

    C
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    Hi Peter, 

    Welcome to the Box Community!

    Have you checked out this article on Common Issues with Downloading Files?

    This may be relevant to your problem with the next steps!
     
    If this did not help, do you mind providing more information or even share a screenshot? 
     
    Thank you, and we look forward to hear from you!
     
    Best,
    C
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    Hi France,

     

    Yes I have looked at the article and run through the steps with no success.

    I cannot download any file from Box. I cannot preview .pdfs, but I can preview Excel files. I can upload data, but once I have uploaded it I cannot download it. - It says "download failed" .  I can see everything in my Box drive folder but I cannot access any of the content - When i try to open anything from there it says that the file extension may be incorrect.

    This is limited to my particular laptop. I can download fine to my phone. Other users can download to their machines using my account credentials.

     

    I am at a loss as to what to do try next

    C
    Forum|alt.badge.img

    Hi Peter, 

    It does appear an issue with your device. In that case we recommend checking with an IT expert your computer to understand what may be causing this issue.

    Hope this gets resolved soon!

    Best,

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