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Question

Unable to download/open files with Box Drive app for Apple Macbook

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On my MacBook Pro, I'm unable to open or download any files on the Box desktop app. For files that are already locally downloaded on my computer, I can still open; but for any files not already locally downloaded (which comprises the vast majority of files on my Box), the computer tries to download/open the file for a excessive period of time before finally failing to do so. 

Additionally, I'm unable to move locally-stored files from one folder to another on the Box desktop app.

This is a serious detriment.

Tech. specifications:

  • MacBook Pro (16-inch, 2019)
  • macOS Monterey - Version 12.4 (21F79)
  • Box Drive: Version 2.26.348

    2 replies

    C
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    Same issues

    • MacBook Pro (13-inch, M1, 2020)
    • macOS Monterey - Version 12.4
    • Uninstalled Box Drive > reinstalled > now getting an error that an older version has been uploaded over a new version.

     

     

    C
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    FYI: this worked for me https://support.box.com/hc/en-us/community/posts/7902542741651/comments/8238708372499

    Can you try to quit Box Drive from you menu bar and then start the app again?

     

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