Shared link expiring for no reason

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Shared link expiring for no reason

Screen Shot 2018-06-18 at 4.44.04 PM.pngShared link (public access) works when generated. However, after one day, the link stops working. The link expiration function was disabled so the link should not have expired. Any clue what might be happening? 

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Community Manager

Re: Shared link expiring for no reason

Hi @aydensng,

 

Thanks for your post and sharing this odd scenario. I can only think that if there is some parent folder that has an expiration setting for shared links. 

 

Otherwise, you may want to submit a ticket with your IT help desk or have them contact our support team here!

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