Quicktime player can't open . . .

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New Contributor

Quicktime player can't open . . .

Typically I can upload a video and then download it from box to my hard drive and view it using Quicktime Player. Now however I'm getting this message. "Quicktime player can't open . . . "  Hint: all my working videos show a thumbnail in the file but this one is different with the thumbnail being an icon of a square and arrow. Another hint: I trimmed this particular video prior to uploading, making it shorter than the original (from about 80 or so minutes to about 62 minutes). 

2 REPLIES
Community Manager

Re: Quicktime player can't open . . .

Hi @drjambo,

 

Thanks for your post; are you saying all downloaded .mov files from Box are not playing in Quicktime or is it just this specific file? Is it a Quicktime error only?

 

The icon seems like it's an issue with the movie file, but could you share more like a screenshot or some context? 

New Contributor

Re: Quicktime player can't open . . .

Thank you so much.

I don't know how it got resolved but after messing with it a while it did indeed resolve.

I suspect logging and back in to Box.com might have done the trick but it was not a scientifically controlled experiment. Thanks for your help.

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