PDF doc preview - hyperlinks not working

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New Contributor

PDF doc preview - hyperlinks not working

Seems this has been an issue for a while. I can find lots of posts in the old archive forum on this subject, but no solutions.

 

Box's Content Preview - PDF links in document NOT work

Hyperlinks not working in uploaded PDF's and PPT documents

 

Has there been any progress to support PDF hyperlinks in the web doc viewer?

 

Regards

 

 

3 REPLIES 3
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Contributor

Re: PDF doc preview - hyperlinks not working

@ntfreak I don't know if this addresses your question, but I'll give it a try. We were having issues where people were uploading PDFs from an email attachment to Box and the PDF was not showing up in Box. What we learned: In Windows 10 (which we moved to simultaneously with our move to Box) users have to manually change the default application for PDFs to Adobe. This resolved our issue with viewing PDFs in Box.com.  https://pattvet.custhelp.com/app/answers/detail/a_id/22765/~/make-adobe-acrobat-reader-the-default-p...

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New Contributor

Re: PDF doc preview - hyperlinks not working

thanks but that is not related. I can view the pdf online just fine. I am referring to not being able to use hyperlinks that are part of the PDF document.

 

ntfreak_0-1587641139144.png

The links are not clickable in the online doc viewer, OK if i download the PDF and use adobe for example.

 

Cheers

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First-time Contributor

Re: PDF doc preview - hyperlinks not working

Has there been any solution found for this yet? I'm experiencing the same issue