Default Sync Folder has 21GB, Box says 49GB, Trash is empty - How to make more space?

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Default Sync Folder has 21GB, Box says 49GB, Trash is empty - How to make more space?

 
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Betreff: Default Sync Folder has 21GB, Box says 49GB, Trash is empty - How to make more space?

Hello, I´ve been in trouble with my box sync. Default Sync Folder has only 21 GB from 50 GB Data und trash is deleted. Box says more than 49 GB in use. How to empty the data I can not find in my account?

 

Yours,

julido

Community Manager

Betreff: Default Sync Folder has 21GB, Box says 49GB, Trash is empty - How to make more space?

Hi @julido

 

Thanks for your post and welcome to the Community!

 

Have you checked out this related article here? https://community.box.com/t5/Managing-Content-Troubleshooting/Storage-Usage-Or-File-Count-In-My-Acco...

 

The next step will require you to contact Box Support to help you directly and reset your storage count.

Our team is currently working on a long term fix, but for the time being, please contact our support team to directly work with you on this issue.

 

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