Box Sync Not Working - Can't Copy Links - Mac

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Box Sync Not Working - Can't Copy Links - Mac

I've been using Box from the finder in my Mac for over a year now, and today it's just not working. It's not syncing new folders/files I add to the system, and it's not allowing me to copy links to share them with coworkers. 


I've quit box sync then restarted it to see if that worked - no. 
I've restarted my computer to see if that worked - no. 
I've shut down my computer to see if that worked - no.

8 REPLIES
Community Manager

Re: Box Sync Not Working - Can't Copy Links - Mac

Hi @lauratherose,

 

Thanks for your detailed post about Box Sync. Have you checked out this page about some sync troubleshooting steps?

 

Specifically for a Mac, I also find that sometimes unchecking and rechecking the sync finder extension helps with any Box Sync or Drive window issue.

Screen Shot 2017-08-25 at 2.42.16 PM.png

 

If this did not help, do you mind providing more information or even share a screenshot?

This will help out other members of the community to answer your question. Thank you!

New Contributor

Re: Box Sync Not Working - Can't Copy Links - Mac

My problem is that the icons aren't even appearing - so I can't tell if
it's healthy, and I cant right click to get copy the links anymore. I know
that it's syncing back to box because I can log into box and see that the
files are updating and copy links there, but that's an ANNOYING extra step.
Screenshot attached.
Community Manager

Re: Box Sync Not Working - Can't Copy Links - Mac

Hi @lauratherose,

 

I'm sorry, but I don't see the screenshot, but yes you're right that it sucks to have Sync running without the proper indications of the icons.

 

This would be something our Box Support team would like to investigate with you and will require specific account information.

You can also try submitting your sync logs too. Once you do that, you should contact Box Support to help you directly.

First-time Contributor

Re: Box Sync Not Working - Can't Copy Links - Mac

The inability to right click to copy share links disappeared for me randomly, and this check/uncheck in the Extensions pane of System Preferences fixed it for me. Thank you!

First-time Contributor

Re: Box Sync Not Working - Can't Copy Links - Mac

Thank you!!!! That worked

New Contributor

Re: Box Sync Not Working - Can't Copy Links - Mac

Hi there, I have tried the steps described repeatedly, including as follows: 

 

1) Checking and unchecking Extensions in system preferences

2) Uninstalling and reinstalling box sync entirely from the mac

 

Nothing seems to have worked. I am running Macos Sierra 10.12.6

 

Help! 

 

Thanks

 

 

 

Community Manager

Re: Box Sync Not Working - Can't Copy Links - Mac

Hi @tomaczeski,

 

Thanks for sharing and that's interesting. So from the start, there is no blue icons and no options to copy link as shown in the articles and links before in this thread? Despite reinstalling and having the option selected in the extension finder?

 

Screen Shot 2018-09-02 at 6.43.54 PM.png

 

 

If that's the case, you may need to check with our support team on this issue because those steps usually solve this problem. Contact them through this link here.

New Contributor

Re: Box Sync Not Working - Can't Copy Links - Mac

Howard, 

 

Yes, the menu option was there, then it disappeared, despite multiple attempts to switch off the extensions and switch them back on again, the box menu options on right click do not appear. I have uninstalled and reinstalled a couple of times as well. 

 

thanks

 

Tom