Known Issues with Box Edit and Box Tools

This article summarizes some known issues or limitations with Box Tools.

 

macOS 

 

  • Box Tools v3 will not work in Chrome v66+. Please update to Box Tools v4 to continue to use Box Tools (Box Edit and Device Trust) functionality in Chrome v66+. 
  • Chrome and Firefox users may be unable to open files from within the Box for Salesforce integration using Box Tools v4. This issue will be resolved in future release of Chrome & Firefox.  Until it is resolved, users may incorrectly see a Download prompt when attempting to use Box Edit.
  • Device Trust users logging into a Box Embed Widget may need to refresh the page after logging in.
  • Box Tools v4 requires that your browser is able to make HTTP requests. Some browser extensions such as "HTTPS Everywhere" or other applications have options to block HTTP (or unencrypted) requests. If these options are enabled, Box Tools v4 will not function. 
  • OS X 10.10 (Yosmite) users will be unable to use Box Tools v4. Please update to a supported configuration
  • OS X 10.11.6+ users may be able to use Box Tools v4 if a supported browser version is used. However, since OS X 10.11 is not a supported OS, any issues reported will need to be reproduced on a supported OS in order to receive support from Box. 
  • Box Tools does not support networks that only allow IPv6. 
  • Box Tools v4 will not work in Firefox browsers older than v55 including any ESR (Extended Support Release) versions older than v55. This is due to Box Tools v4 requiring the use of a feature only available in Firefox v55+. While we expect Box Tools v4 to work in Firefox v55+, any issues reported will need to be reproduced in the latest two major versions of Firefox in order to receive support from Box. 

 

Windows

 

  • Box Tools v3 will not work in Chrome v66+. Please update to Box Tools v4 to continue to use Box Tools (Box Edit and Device Trust) functionality in Chrome v66+. 
  • Microsoft Edge does not yet support the functionality needed by Box Tools. It's possible a future Microsoft Edge release will add support for Box Tools's functionality. 
  • Chrome and Firefox users may be unable to open files from within the Box for Salesforce integration using Box Tools v4. This issue will be resolved in future release of Chrome & Firefox.  Until it is resolved, users may incorrectly see a Download prompt when attempting to use Box Edit.
  • Device Trust users logging into a Box Embed Widget may need to refresh the page after logging in.
  • Box Tools v4 requires that your browser is able to make HTTP requests. Some browser extensions such as "HTTPS Everywhere" or other applications have options to block HTTP (or unencrypted) requests. If these options are enabled, Box Tools v4 will not function. 
  •  It's possible to have two copies of Box Tools installed which may cause issues such as files not opening through Box Edit or a missing "Open" button in the Box.com webapp. If a user has the single-user version installed, the machine-wide version may be installed as well and would result in two copies installed. The recommendation is to uninstall the single-user version. 

  • Box Tools does not support networks that only allow IPv6. 
  • Using Box Tools v4 in Internet Explorer may require additional configuration.

  • Unsupported operating systems and browsers may be unable to use Box Tools v4. Please update to a supported configuration

  • The Box Tools installer may very briefly display a message with Chinese characters during install. This will be resolved in a future update. 
  • Box Tools v4 will not work in Firefox browsers older than v55 including any ESR (Extended Support Release) versions older than v55. This is due to Box Tools v4 requiring the use of a feature only available in Firefox v55+. While we expect Box Tools v4 to work in Firefox v55+, any issues reported will need to be reproduced in the latest two major versions of Firefox in order to receive support from Box. 
Version history
Revision #:
26 of 26
Last update:
‎04-23-2018 12:35 PM
Updated by: