unable to reset password

New Contributor

unable to reset password

when i try to reset password from forgot password page i am getting email saying "You recently requested to reset your password. For your security, an email was sent to ***email address removed for privacy***(hear i masked my email)with a link to reset your password. Please check your primary email address for this account." 

 

my primary email has alias, but i am not getting reset link.

 

appreciate for your help 

2 REPLIES 2
Highlighted
Box Employee

Re: unable to reset password

Hi @Mohan9,

 

You'll probably need to contact Box support for help with that, we can't help with password resets in the developer forum.

 

- Jon

Highlighted
New Contributor

Re: unable to reset password

Hi Jon,

 

Yes, issue is resolved, thank you so much for the help.

Thanks

Mohan