Welcome to the new Box Support website. Check out all the details here on what’s changed.

Download public shared folder

New post

Comments

1 comment

  • jcleblanc

    Hi ,

     

    Typically a 404 error when trying to access files like you are is caused when the access token being used is not scoped for the account that owns / can access the content, such as a service account (the app account for a JWT app) accessing files for another user when the access token is trying to look into its own account. Ideally you'll want to run the download request using an access token that has permission to download the file.

     

    If the access token is valid, then it could be a permission issue. With shared links if the account that you're downloading from only has Previewer, Uploader, or Previewer-Uploader as their permission to the shared file, they won't be able to download the file.

     

    So, check if the access token is valid and that the permissions to those files / folders are set to an appropriate level to download the content.

    0
    Comment actions Permalink

Please sign in to leave a comment.