Cannot add user as collaborator to folder through the UI

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New Contributor

Cannot add user as collaborator to folder through the UI

Last attempt at 5:46 MST, 11:56 UTC.

Enterprise ID: 

 

*Description*: Tried to add a verified user as a collaborator to an empty folder and got a 400 error - through the UI. I do this frequently through the SDK and I tested in the UI and I think there is a fundamental problem with this box org. I can collaborate with groups but not the user. 

 

*Expected*: User to be added as a collaborator to the folder.

*Actual*: 400 error with UI banner that there was an issue adding collaborator

 

*Steps to reproduce*

1. Login to box org

2. Create a new folder

3. Create a new user and give the new user a password (through email)

4. Attempt to add user to folder through `share` button on contents page

 

Logs:

request url: https://app.box.com/app-api/enduserapp/item/d_1***phone number removed for privacy***/invite-collabo...

payload: `{"emails":"***email address removed for privacy***","groupIDs":"","emailMessage":"","permission":"Editor","numsOfInvitees":1,"numOfInviteeGroups":0}`

Response: `{"status":400,"errorCode":"inviteCollaboratorsError","data":{"code":"badRequest","message":"Something went wrong with your request. Please try to invite collaborators again."}}`

4 REPLIES 4
Box Employee

Re: Cannot add user as collaborator to folder through the UI

Hi @max_caudle,

 

Since this is related to your org and your instance of box.com, I'd recommend filing a ticket with support so that they can take a look into the issue and account. If you provide them with the information you have here that should be enough for them to start working off of.

 

- Jon

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New Contributor

Re: Cannot add user as collaborator to folder through the UI

Hi @jcleblanc thanks for the help! I followed your link but only have a button for "ask the community" once I login. Is there something I'm missing?

Screen Shot 2020-05-29 at 9.05.50 AM.png

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Box Employee

Re: Cannot add user as collaborator to folder through the UI

Hi @max_caudle,

 

My apologies, the support ticketing system will send you back here if you're logged in under a free Box enterprise account. Here are some options:

  1. Within the support page log in with a paid enterprise account. This will open up the options to file a support ticket.
  2. For free accounts, since this is related to the web app, the folks that are in the web app forum might be able to provide better guidance as to what the issue might be.
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First-time Contributor

Re: Cannot add user as collaborator to folder through the UI

i have message  "Something went wrong with your request. Please try to invite collaborators again"