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Box for Salesforce showing white blank screen

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hitesh2

Hi!

I am using box for Salesforce managed package in my org. It is not working fine for some users, it is showing a white blank screen sometime prior to logging in box or sometime after logging in to the box. 

I am not getting what kind of issue is this.


Please help.
Hitesh Khatri

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3 comments

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  • KenC

     

     

    Not sure if you received the answer already or not.  This happens to us if the Salesforce/Box user's SSO needs to be reset (usually happens after a password on Box.com has expired or has been reset).  Just direct your user to re-enter their Box credentials in Salesforce:

     

    • Click on the + tab in Salesforce (Classic)
    • Locate the Box Settings tab
    • If there is a link visible labeled "Disconnect & Reauthorize", click the link
    • Enter your Box.com username & password.  Usually when this happens to our users, they will be prompted to change their Box.com password as it has expired.
    • Once logged into Box.com, hit Accept/Grant when prompted, and finally Save
    • Remind your users to keep these instructions as they'll need to repeat these steps anytime their Box.com password expires or is changed.
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  • hitesh2

    Hi ,

     

    Thank for responding over to the questions. 

     

    I identified the solution as this the only we can reauthorize the user credentials for boclx within Salesforce. 

     

    But box settings tab also comes up with the Box admin authorisation even when I give Box general permission to the users. 

     

    So we were in the situatusi where an end user requthirised/deleted/changed the box admin email if you see in the top most section of the box settings page. 

     

    It impacted all the users in our org after that no one would able to access box than againawe revoke the permission of Box Settings from all the end users and  system administrator got handy.

     

    Resolution :-

     

    If we can revoke/remove top most section of the box setting page of that end users won't have access. I guess that might help us.

     

    Thank You

    Regards

    Hitesh Khatri

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  • KenC

     

    It seems as though you have assigned all users in your Org the Box Admin permissions.  You can remove that permission from your regular users to fix the issue.

     

    From a Salesforce Administrator account, go to Setup.  In the quick search box, type Permission Sets (or in Salesforce Classic navigate to Administration Setup > Manage Users > Permission Sets).  You will find two Permission Sets installed by the Box for Salesforce package:

    • Box Admin
    • Box Standard

    I'd recommend FIRST adding all of your regular users to the Box Standard permission set, THEN removing them from the Box Admin permission set.

    • Click on the Box Standard permission set
    • Click on Manage Assignments
    • Click on Add Assignments
    • Select all of your eligible users and hit Assign.  Note the visible users may be filtered based on the list view you're currently looking at.  You may need to change or add a list view to see all of the users you want to assign this permission set to.
    • Now, go back to Permission Sets and click on Box Admin.
    • This time, click on Manage Assignments > Remove Assignments
    • Remove all *standard* users.  Make SURE that all administrator users and the Box Service account (user) are still assigned this admin permission set.

    Hope that helps you out.

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