Box View API returning status 503 Service Unavailable

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First-time Contributor

Box View API returning status 503 Service Unavailable

Our service, which depends on the Box Provisioning API, is down because the Box Get User API is returning status 503 errors in response to calls to:

GET https://api.box.com/2.0/users?offset=0&limit=100

Response: {"type":"error","status":503,"code":"service_unavailable","help_url":"http://developers.box.com/docs/#errors","message":"Service Unavailable","request_id":"XXXXX"}

 

help me to resolve this problem

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Box Employee

Re: Box View API returning status 503 Service Unavailable

Hi @pooja_dontul - If you are consistently receiving this error, please log a case with Box Product Support.

 

If this error occurred on July 8th, please check the incident timeline as there was a previous period during which Box was degraded and may have been returning errors. https://status.box.com/incidents/kxlq980nk5xl

 

Note that HTTP server errors (5xx status code) are rare but not unexpected occasionally. As such, your code should retry the request using a backoff strategy that increases the time between subsequent retries.