"Uploading This Will Put You Over Your Allocated Space" Error on Upload

Business and Enterprise accounts have access to unlimited storage for their enterprise. 
 
However, Admins can limit how much storage is allotted to each user within their enterprise. Users will have to abide by this limit and will receive errors if they take any actions that result in exceeding it.
 

In the event that a user is attempting to upload content to a folder whose owner is approaching their storage capacity, they will receive the error below: 

 

Screen Shot 2018-02-26 at 9.50.31 AM.png

 

Root Cause

 

As mentioned above, this error will occur when the size upload in process is greater than the available storage of the folder owner. It is important to remember that the check for available storage is done on the owner of the folder. The uploader who sees this error may have unlimited storage, but if the folder owner is out of space, the upload will fail. 

 

Resolution Steps

 

There are two possible solutions to this issue. First is to have the owner clear up space in their account manually. Here's how:

 

  1. Locate content in the account that is not required to be saved in Box.
  2. Move that content to the Trash.
  3. Navigate to the Trash on the left sidebar.
  4. Permanently delete these files to free up space.
    Screen Shot 2018-02-26 at 10.08.45 AM.png
  5. Attempt to upload the files again.

The other option is to have the Box Admin increase the user's storage allocation:

 

  1. Find who is the "owner" of the folder (co-owners don't count)
  2. Go to the admin console 
  3. Go to the users & groups tab 
  4. Search for this user & click on their name to edit
  5. Under the "edit user account details" section find the storage quota 
  6. Increase the number or check off the box for unlimited

Screen Shot 2018-03-15 at 3.34.29 PM.png

 

As the first option requires deleting content, we would recommend pursuing the second option before taking that step. 

 

Root Cause

 

Yes, you have access to unlimited storage with Box as a Business, Business Plus, or Enterprise account. However, the admin of the enterprise can choose how much storage they would like to allocate to each managed user. If you're seeing this message, the owner of the folder has reached their storage quota. Storage is always taken from the folder "owner" even if that user isn't the one uploading the content. 

 

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Last update:
‎04-19-2018 02:23 PM
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