Cannot Upload Folders With Safari Browser

If you're having trouble using the Folder Uploader on Box while using the Safari browser on your Mac, your Safari settings may be blocking the Java applet from running correctly.

 

  1. Review the "Allow or block websites from using plug-ins" section of Apple's support documentation for detailed steps to enable the Java plug-in in Safari for Box.
  2. Make sure you have Java installed and enabled in Safari. You can check to see that "Java" exists in Apple's System Preferences. If not, reinstall Java on your machine (you may need to work with your IT admin to ensure the correct version/installer for your environment is used).
  3. Check your Java settings in Safari preferences:
    1. Login to your Box account in Safari.
    2. Choose Safari > Preferences, then click Security.
    3. Make sure the Allow Plug-ins option is checked and then select the Plug-in Settings button.
    4. Find Java in the left-hand list and make sure it is checked.
    5. In the list of Configured Websites, look for yourcompany.box.com or app.box.com.
    6. Press and hold the Option key on your keyboard, then select the Off drop-down and select Run in Safe Mode to disable it.
    7. Click the Trust button when you see the dialog to trust "Box.com to run Java in unsafe mode." This setting is required to allow your files and folders to upload to your Box account.
    8. Select the drop-down again and change "Off" to either "On" or "Ask".
    9. Click the Done button and close the Security preferences.
    10. Now try to upload your folders again. Click the Trust button when you see a popup dialog asking: "Do you want to trust the website 'your company.box.com' to use the 'Java' plug-in"?
    11. Click the Run button if you see "Do you want to run this application?" from Publisher Box, Inc.

You should now be able to click the Upload button in Box to add your files and folders.

 

For users running High Sierra, the steps are little different:

 

  1. Login to your Box account in Safari.
  2. Choose Safari > Preferences, then click Security.
  3. Make sure Enable JaveScript is checked
  4. Go to the Websites tab Screen Shot 2018-02-11 at 10.22.08 PM.png
  5. Navigate down to Plug-Ins and make sure Java is checked
  6. In the list of Configured Websites, look for yourcompany.box.com or app.box.com.Screen Shot 2018-02-11 at 10.27.44 PM.png
  7. Select the drop-down again and change "Off" to either "On" or "Ask".
  8. Now try to upload your folders again. 
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