Box for Outlook: I'm Having Problems Saving Files

If you are having problems saving with Box for Outlook, here are a few steps to troubleshoot the issue:


  • Some files may not upload, this is usually due to a naming convention that Windows does not support such as (\, /, ", :, <, >, |, *, ?). 
  • Try disabling any firewall or anti-virus software temporarily, as these programs can cause disrupted connection to (please note that this may require you to restart your computer). If this solves the problem, you may need to configure your software to allow connection to For firewall configuration instructions, please see: Configuring A Firewall For Box Or Box Sync
  • Are you using a wireless connection? Try connecting directly, as weak or intermittent wireless signal can cause conflicts with uploads.
  • Quit Outlook and restart the application. 
  • Try restarting your computer.
Version history
Revision #:
8 of 8
Last update:
a week ago
Updated by: