Box Connectivity Tests

Please use this page to verify your computer can reach all of the Box servers. If you have a firewall/proxy enabled, it may cause some of the test images below to show "Blocked". 

If you see "Blocked" in the place of any images below please,
  1. Check our firewall instructions: Configuring a Firewall for Box. 
  2. Run the Box Connection Diagnostic test to see if your connection is at an optimum level.

Box Connection Confirmation Page
Box Service Is a "Static" Image showing or the word "Blocked"?
Box Webapp Blocked Blocked
Box Upload Upload Blocked IAD Upload Blocked JFK Upload Blocked LAX Upload Blocked SJC Upload Blocked
Box (CDN Images, CSS, JS) CDN Blocked
Box Download Download Blocked
Box Accelerators (US) IAD Accelerator Blocked ORD Accelerator Blocked DFW Accelerator Blocked PDX Accelerator Blocked Global Accelerator Blocked

SSO Services Blocked

Clouds Image above is correct

Box Login Account Login BlockedBVE Blocked


If you see any images that are blocked, please try clicking on the blocked image to open it in a new window and look for additional error messages. Please contact Box User Services and include a screenshot of any blocked images.

Verify your reported location:
  • > Locate My IP Address...
  • The Country Code and Location fields returned from the link above should indicate your approximate location.
Version history
Revision #:
25 of 25
Last update:
‎06-29-2017 01:05 PM
Updated by:
Users online (463)