If you're a Box Enterprise admin you have the ability to login as one of your managed users from the admin console, here's how:

 

  1. Login to Box and at in the left pane click Admin Console.
  2. Click Users & Groups.
  3. Click the user's name and login.

 

 Screen Shot 2018-03-15 at 11.10.44 AM.png

 

 

The instant login ability is one of the most powerful tools at your disposal as an admin you can use it for actions such as:

 

  • Restoring data that appears in a managed user's trash
  • Changing the owner of one of your managed user's folders
  • Checking the settings of a user e.g. they say they are not getting email notifications

 

Note: Keep in mind that all actions you make while logged in as a managed user will be logged as having been done by you in administrative reports.