Frequently Asked Questions

What is the Box Certified Professional?

The Box Certified Professional (BCP) is a training and certification program designed to help IT professionals build the most collaborative, integrated, user-centric and secure digital workplace. Using real case studies, you'll learn to develop solutions to common challenges, explore the nuances of empowering your users to use Box effectively, and review your technology and design choices to ensure your business' ecosystem reflects its needs and objectives.

Why become a Box Certified Professional?

As a Box Certified Professional, you will:

  • Develop key expertise: Gain in-depth knowledge of the Box platform along with best practices for optimizing security and usability
  • Maximize your investment: Learn proven strategies to drive successful deployment and user adoption
  • Stay on the cutting edge: Gain access to our global network of experienced Box administrators and stay current with industry trends

What curriculum is covered?

Through real case studies, you will learn to develop solutions to common challenges, explore the nuances of empowering your users to use Box effectively, and review your technology choices to ensure your business' ecosystem reflects its needs and objectives. The topics include:

  • Business processes: understand how to identify and build use cases and business outcomes, process maps, and folder structure design for enterprise content management.
  • Admin best practices: Monitor and control access to business content and manage the provisioning of user accounts
  • Integrations ecosystems: Enhance key processes and use cases by understanding the Box platform and how Box can serve as the content layer by integrating with external application and internal tools
  • Managing change for your end users: Understand and drive user adoption and discover proven solutions for implementing end user changes within your organization
  • Access to online BCP certification exam

What do I get after passing the exam?

  • Official use of the Box Certified Professional digital badge to display on LinkedIn
  • Ability to update your resume/email signature with the title
  • Access to an online community of Box Certified Professionals
  • More to come as the program grows!

BCP Onsite Events

What can I expect during an onsite BCP event?

Attending BCP onsite is an immersive 2 day training and certification event. By attending an onsite offering, you’ll have the opportunity to work closely with smaller groups and have the focus time to dive deeper into case studies. You’ll also have 2 dedicated days to focus on what you need to optimize your Box implementation and have in-person access to peers and Box experts to bounce ideas and share experiences. Additionally, you’ll experience the Box culture first hand during our Box lunch and dedicated BCP happy hour!

  • What do I need to bring to the event?
    • Please bring your laptop for the hands-on portions of the event.
  • Will lunch be provided?
    • Yes, lunch is provided to all customers attending the BCP event. 
  • Is there a happy hour?
    • Yes, a happy hour is made available to those customers attending the BCP event and wishing to network with their event peers and Box experts. 
  • Is the exam offered during the event?
    • There will be time on the last day of the event to take the exam, however, it is not required. The exam is available online and you will have up to 2 months after the completion of the event to take the BCP exam.
  • What is the cancellation policy?
    • You may cancel your enrollment in a Box Certified Professional event up to 15 days before the start of the event. You will be refunded the amount paid, minus $100 cancellation fee.
    • Cancellations 14 days or less from the start date are non-refundable.
    • Full cancellation details can be found in the Terms & Conditions

BCP Online Course

What can I expect during an online BCP course?

Our online curriculum allows you to create a learning journey that suits your unique needs. Completing BCP online gives you more control over your schedule, allowing you to complete the curriculum and live learning labs in a time that works best for you. Enhanced by our approach to infuse the Box culture into an online experience, our online offering is ideal for those who are unable to take time away from the office.


    • BCP Online grants access to the self-paced learning experience and four virtual live learning labs:
      • We highly recommend that you follow the completion of each self-paced lesson by attending the corresponding live or recorded learning lab.
      • Facilitated by a Box Education specialist and supported by relevant Box experts, these sessions are great opportunities to review concepts like effective enterprise settings, business process identification and mapping, folder structure design to support business processes, and change management and communications. During these live sessions, you also have the opportunity to ask Box experts any of your most pressing questions!
      • The live learning labs will be offered twice per week, and you’ll receive the schedule and access details as part of your BCP Online enrollment. If you’re unable to attend a live learning lab session, recordings will be made available to you. We recommend you view the recording of a previous live learning lab upon completion of the self-paced portion of the corresponding topic, if you can’t attend live.

Self-Paced Learning Experience:

This interactive and immersive course will introduce you to best practices around deploying and optimizing digital technologies, then guide you through leveraging those best practices to optimize Box. Throughout the experience, you’ll have opportunities to check for topic understanding. You’re able to revisit each lesson as many times as needed to reinforce the concepts and review settings, templates, resources, and demos.

Live Learning Labs:

To augment your self-paced learning, you’ll have access to live virtual learning labs, where you’ll walk through a case study and apply the concepts covered in the self-paced course.


BCP Exam

What is the exam format?

The exam is an online, multiple choice exam, consisting of 60 questions. You will have 90 minutes to complete the exam. The exam is open-book as you’re able to reference any provided resources received during the Box Certified Professional course while taking the exam.

Where is the exam offered?

The exam is offered online through Box University.

How do I prepare for the exam?

It is recommended that you complete the online Admin Essentials course as well as the full Box Certified Professional curriculum at an upcoming event. It is also recommended that you spend time working hands-on within Box after completion of the Box Certified Professional program.

How is the exam scored?

Scoring is calculated by totaling up the number of correct answers and determining if this is above or below the established passing score for the exam. The current passing score is 75%.

What is the passing score?

The current passing score is 75%.

What happens if I fail the exam?

You will have the opportunity to retake the exam up to 4 times, until a passing score is achieved. If additional attempts are needed to pass the exam, you can email to request further access.

Do I have to pay to retake the exam?

No. Retakes are complementary if completed within 3 months after the completion of the Box Certified Professional event or online course enrollment.

Are there any prerequisites or exam requirements?

It is recommended that you complete the online Admin Essentials course as well as the full Box Certified Professional curriculum.

How long do I have to complete the exam after the BCP event?

You will have 3 months after the completion of the Box Certified Professional event or enrollment in the online course to complete your exam.

Are there accommodations for candidates with disabilities?

Please email us at and we will work with you to offer any necessary accommodations. 

What languages is the exam offered?

The BCP exam is available English and Japanese


BCP Credentials

What credential is awarded upon passing the exam?

You will receive the Box Certified Professional digital badge via Accredible approximately 7 - 10 days after passing the exam. 

When will I receive my certification credentials?

You will receive an email from Accredible approximately 7 - 10 days after passing the exam.

Will my certification expire?

No, all current and past Box Certified Professional certifications will not expire. We do however, recommend you consider upgrading to the most current version when it becomes available.

Do I have to renew my certification?

No, your Box Certified Professional certification will not expire. However, it will become outdated as newer versions of the certification exam are made available. New certification versions may be available approximately every 18 - 24 months, or as updates to the software and/or curriculum warrant. We highly recommend you update your certification to achieve the most current version as outlined in upgrade recommendations that will be shared from time to time.

How can I share my accomplishments?

You can share your accomplishments via Linkedin by following these directions. You may also share your accomplishment by displaying your digital badge on your website, email signature, business cards, letterhead, etc.

How do I represent my achievement?

Once you’ve earned your certification, you may represent yourself as a Box Certified Professional. If an abbreviation is required, BCP may be used.

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