Uninstalling Box Drive

Follow the instructions below to uninstall Box Drive:

 

Windows:

  1. Uninstall the application in the control panel.

 

If you'd like to remove all traces of the Box Drive application:

  1. Go to %LOCALAPPDATA%/Box and delete the subfolder called Box

  2. Go to %PROGRAMDATA%/Box and delete the subfolder called Box

  3. In Regedit:

    • Delete HKEY_CURRENT_USER/SOFTWARE/Box/Box

    • Delete HKEY_LOCAL_MACHINE/SOFTWARE/Box/Box

 

Mac:

There is no uninstaller in macOS. In order to uninstall the application, users will need to remove files by hand. Follow these steps to remove Box Drive from your machine:

  1. Quit the application
  2. Disable the Finder extension
    • Launch Terminal.app and type the following the press Enter:
    • pluginkit -e ignore com.box.desktop.findersyncext
  3. Clear the database.
    • Launch Terminal.app and type "sudo /Library/Application\ Support/Box/clean_box_desktop_artifacts" then press Enter
  4. Remove the Auto Updater and Box Helper daemons:
    • Launch Terminal.app and paste the following commands then press Enter (provide your computer password if prompted to):
      • sudo /bin/launchctl unload /Library/LaunchDaemons/com.box.desktop.autoupdater.plist
      • sudo rm -rf /Library/LaunchDaemons/com.box.desktop.autoupdater.plist
      • sudo /bin/launchctl unload /Library/LaunchAgents/com.box.desktop.helper.plist
      • sudo rm -rf /Library/LaunchAgents/com.box.desktop.helper.plist
  5. Delete the application
    • Drag "/Applications/Box.app" to the trash.
  6. Delete Box-related folders and logs:
    • Launch Terminal.app and type the following then press Enter:
      • sudo rm -rf /Library/Application\ Support/Box/Box
  7. Delete any remaining settings and preferences:
    • Launch Terminal.app and type the following then press Enter:
      • defaults delete com.box.desktop 
      • sudo defaults delete com.box.desktop.autoupdater
      • sudo defaults delete com.box.desktop.installer
Version history
Revision #:
7 of 7
Last update:
‎09-25-2017 12:59 PM
Updated by:
 
Contributors