Currently, only users who are completely new to Box will be able to sign up for Starter accounts online.  If you already have a Box account, whether it is free or paid, you will need to contact us directly if you would like to transition to a Starter account. 


Please submit a case to our Billing Team stating that you would like to upgrade to a Starter account and include the following information:

  • Full name
  • Email address associated with the account
  • Physical mailing address
  • Number of users (1 to 10) that you would like on the account (including the admin).
  • Whether or not you would like to pay monthly or annually


If you have a business or enterprise account and would like to downgrade to a Starter account, please see this article:

How do I downgrade to a Starter account?