Currently, only users who are completely new to Box will be able to sign up for Starter accounts online. If you already have a Box account, whether it is free or paid, you will need to contact us directly if you would like to transition to a Starter account.
Please submit a case to our Billing Team stating that you would like to upgrade to a Starter account and include the following information:
- Full name
- Email address associated with the account
- Physical mailing address
- Number of users (1 to 10) that you would like on the account (including the admin).
- Whether or not you would like to pay monthly or annually
If you have a business or enterprise account and would like to downgrade to a Starter account, please see this article: