To downgrade your Box account to a different plan, have the account administrator submit a request to  Please provide the plan type to which you would like to downgrade.   You can view a side-by-side comparison of our offerings.

Note   Downgrades can only be processed at the end of the account's term.  Please ask us about the eligibility of your request. 

Looking to downgrade to a free Personal account?  Make sure to remove any data past 10GB of storage before requesting to downgrade. 


Looking to cancel your account, instead?  Please review this article on cancelling your account