To ensure that your cancellation is addressed immediately please ensure that you follow the below process. Please note that any cancellation requests made through other channels may be missed (and you may continued to get billed.)

 

1. Sign into your Box.com account.

2. Visit: https://app.box.com/account

3. Here, click 'Permanently Delete Your Account'

 

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4. Next, you will be given a short survey about the reasons you are cancelling.  Once you have selected the reasons you are cancelling your subscription, you will be prompted one more time to confirm you would like to deactivate your account. Once you confirm by clicking on Deactivate Account, you will be notified that your account has been downgraded. Please keep in mind that if you have already paid for a service period, cancelling your account will set a pending downgrade for the end of that period.

 

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**Alternatively, once you are logged in using your Administrator credentials, you can click the Admin Console tab at the top of your page > click cancel - 3> Enterprise Settings to access the Account Info page.**
 
If you would like to completely delete your account, please wait until you have been downgraded to a free, Lite account and follow the same steps again.  Once you have reached the account settings page, you will see an option to delete your account completely.
 
If you have any questions about cancelling or would like assistance in doing so, please submit a case to our Billing Team or email cancel@box.com.